Are you Happy with Your IT Support?

When it comes to finding the right MSP, be cautious. Many Managed Service Providers pride themselves on the permissions to play services: the very basics of IT support, SPAM filters, and 24/7 monitoring. In all reality, these are things that a good IT Service Company should do in their sleep. In this blog, we'll go over the expectations of what a Managed Service Provider should provide. 


Make sure your IT Support agreement covers everything you expect. 


It’s scary to sign up with an entity you don’t know. Unless you have the most basic IT needs, a one-person operation won't give you the harmony your company needs. Research the MSP you are interested in hiring. Make sure they are really who they say they are. 


Your business workstations and network are what keep you in business, so it’s not easy to trust them to an unknown service provider. A partner in IT goes above and beyond the base efforts to ensure that they're not only fixing what breaks but preparing your business for the future, becoming an integral part of your business planning.  


Does Break/Fix really fix anything? 


While the break-fix model appears the simplest out of the gate, it ends up costing more than you think. The ‘breaks’ cost you more because you're stuck with unexpected hardware and software costs, and the ‘fixes’ cost you a lot more due to downtime, outages, and lost potential revenue. SMBs have many reasons why they might let the technical portion of their business exist on the Break/Fix model. But is it the safest way to ensure that your business keeps running? Maybe, up to a certain point of growth. 


Everything is smooth until a server crashes or your network goes down. If you're still following the patching approach with the technical issues around the office, trying to repair things as they happen, you're in a lot of trouble. 


Some people will try anything when their computer isn't working, and searching for help online is usually a desperate act. The problem is that anyone can say they can repair a computer, install WIFI, or connect your network. But the truth is that you won't know for sure until you hire them. By then, it may be too late! 


In all reality, the break/fix approach is the worse possible approach for your budget. When something suddenly breaks, it'll probably be something you need to fix right away. That means you'll be paying top-dollar for repairs or new equipment. Regular updates and monitoring by an MSP will help you control your budget by preventing surprise failures. 


Cybersecurity is more critical than ever. 


Two-fifths of all SMBs are victims of ransomware attacks. And that percentage is growing. Is your MSP offering you enough protection to be safe? 


Most people have heard of terms like phishing and malware, but do you know those are a part of a larger scheme? it's called social engineering. This approach is not a new kind of fraud or attack. It has been used for many years to manipulate a wide range of people into giving up important data about themselves or their workplace. A prime example of social engineering goes back to Greek mythology with the Trojan horse. They infiltrated the city of Troy with a “peace offering” filled with soldiers, thus winning the war. A cyber-Trojan horse will infiltrate your computer and release hidden malware or viruses. 


Originally, social engineering took place in a physical setting. A hacker would do preliminary research on a company structure or focus on behaviors to get that initial access into a building, server room, or IT space. Once they have a "foot in the door" so to speak, obtaining pertinent data or planting malware becomes that much easier.  


Social engineering can be controlled through education. With so many different ways to steal your important data, individuals and businesses must go through some sort of training regarding these issues. 


All of these threats seem scary, and none should be ignored. Managed Service Providers give you an option that ends up being the best of both worlds: the professionalism of a dedicated IT department with the freedom that comes from hiring a single contractor. You hire the company, not individuals, so there are no HR issues to worry about. 


We are confident that we offer the best IT solutions, and the best cybersecurity protection available. We're here to keep your business running, protect your data, and help you grow. If you feel you need help in any of these areas, contact us at any time.