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New Windows Update Causes Crashes

Windows has pushed out yet another update, but this latest update is causing problems. Version KB5000802 (March 2021) has gone wrong, causing the infamous "blue screen of death" repeatedly for multiple users who have downloaded the latest update.

This error is especially related to the use of printers. Users reported that when attempting to print from Notepad, Office, LibreOffice and other apps, the computer immediately crashes, displaying a blue screen with the error code: "APC_INDEX_MISMATCH for win32kfull.sys"

To make things worse, this update is a security patch, meaning for many users, this was downloaded automatically with no prompting.

If you have experienced this (or any issue with your computer), you can reach out to us at 478-289-6607 and we'll be glad to help you out.

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